Vacant job

Company Description

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the United Kingdom. Within the Vattenfall Group, there are approximately 20,000 employees. We have electrified industries, delivered energy to homes, and transformed lives through innovation for over a hundred years. We work towards fossil freedom and drive the transition to a sustainable energy system.

Vattenfall Customer Service Nordic is responsible for sales, billing, and customer service for Vattenfall's customers in the Nordic region. Our headquarters is in Umeå, but we also have offices in Solna and Helsinki, and together we are about 300 employees who support Vattenfall's various businesses through customer interfaces. We work towards fossil freedom by guiding our customers to climate-smart solutions, and we are passionate about quality and customer experience, having been awarded the best service in Energy for the past two years.

In 2021, Vattenfall Customer Service Nordic was awarded the Unionen prize for Sweden's most LGBTQI-friendly workplace, and this year we received the Diversity Employer Gold award from Women Ahead. We know that a good work environment, a first-class customer meeting, and innovative thinking are based on the fact that we all complement each other.

Vattenfall Customer Service Nordic is certified as a Great Place to Work®. The certification is based on an employee survey within the dimensions of Credibility, Respect, Fairness, Pride, and Camaraderie.

About the Role

We are now looking for a communication strategist for Vattenfall Customer Service, located in Umeå or Stockholm.

With us, you will have an exciting job where innovation, development, and involvement are guiding stars. You will lead our communication efforts through a development journey in an organization that values culture, values, and diversity.

Communication is one of our most important strategic tools for building culture and creating engagement. As a communication strategist, you will play a key role in establishing and implementing our internal and external communication plan. You will act as an advisor on communication issues to our Management Team and work closely with the entire organization to drive change by contributing your expertise in communication in line work and projects.

We are currently driving an AI transformation and are looking for someone with knowledge of GenAI and experience in communicating AI usage to employees or similar target groups, with positive results. This may involve creating engagement on the intranet through real examples and employee stories, and clearly demonstrating how AI can support daily work.

Your Responsibilities

• Drive and further develop Vattenfall Customer Service's internal and external communication plan
• Establish a communication plan for Vattenfall Customer Service's AI transformation and implement it together with the organization
• Support management and operations with strategic communication advice
• Drive communication initiatives throughout the chain: planning, production, publishing, and follow-up
• Create and ensure target group-adapted, clear, and professional communication
• Act as an ambassador for our brand and contribute to pride and culture development
• Actively work to position Vattenfall Customer Service's brand within Vattenfall
• Build and maintain a broad internal network to capture needs and create coordination
• Be responsible for both long-term communication strategies and daily operational needs

Qualifications

• Post-secondary degree in communication or equivalent experience and competence deemed equivalent
• Experience with GenAI and a documented ability to translate AI insights into clear messages, guiding principles, and concrete working methods for our employees
• Documented experience in strategic and advisory communication.
• Experienced in driving change communication and creating engagement in internal channels.
• Very good ability to express yourself in speech and writing in both Swedish and English

Your Personal Qualities

• You are a present and attentive person with leadership qualities who thrives in the organization. You have an open approach, are open to contact, and pick up signals and needs in everyday life
• Excellent communicator with impeccable skills in both Swedish and English, orally and in writing.
• Strong strategic ability and confidence in driving communication as a change driver.
• Ability to drive initiatives and activities forward with a structured, organized, and efficient working method.
• Responsible with the ability to take ownership and work proactively.
• Creative mindset and ability to take initiative and drive ideas from concept to launch.
• Professional and positive attitude with a strong interest in both personal and others' development.
• Comfortable networking and building relationships in large organizations

Additional Information

We offer you

• A value-creating job where you have the opportunity to help lead the development towards a fossil-free future
• To work with communication at a leading energy company in an international environment
• An organization where customers and employees are the starting point in everything we do
• A workplace with a strong value base where we strive to be open, active, and positive, and where you have great opportunities for development

For us at Vattenfall, it is important that work and private life have a good balance, which is why we offer flexibility in work as well as the opportunity to work from home when needed. We also have a number of other employee benefits such as reduced working hours, favorable pension agreements, parental leave supplements, and more. Read more about our benefits here.

Location

Solna or Umeå.

Vattenfall Customer Service operates in both Solna and Umeå, which means that you will travel to the other office about once a month as a natural part of the role.

For more information about the position, please contact the recruiting manager Tiina Salum-Dömstedt, Head of Customer Services Nordic via Vattenfall's switchboard at 08-839 50 00

For questions about the recruitment process, contact recruiter Anna Uppström at [email protected]

Union representatives can be reached via Vattenfall's switchboard at 08 739 50 00. Shahriar Badiei, Akademikerna, Malin Engdahl, Ledarna, Michael Mukka, SEKO, Karin Wiik, Unionen.

Welcome with your application by February 22.